Cancellation and Returns

FragarnceFX.will accept returns provided the goods have not been opened or removed from their original packaging. Any item removed from its packaging cannot be resold by us as "new and Boxed" and will therefore not be resellable at current prices. 

If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your order but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT we have been able to inspect the returned goods to ensure that they are received by us in the condition they were in when delivered to you. Any Monies will not be refunded until we have had the opportunity to inspect the goods.

If you do not return the goods within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on our website. This does not affect your statutory rights.

As we cannot be held responsible for non-delivery of returned goods we recommend that you obtain proof of posting. Please note that all goods must be returned in their original packaging.